™
Frequently Asked Questions

 1.  Can I pay for my order using my credit card if I live outside of the United States?
 2.  How can I buy my FantasiaWear if I don't have a credit card?
 3.  Do you send orders C.O.D.?
 4.  How can I tell what size will fit me best?
 5.  Can I return my FantasiaWear for a larger size?
 6.  I liked the item, but it didn't seem to look good on me...What are my options?
 7.  I live in the United States...When will my order arrive?
 8.  How do I pay by Money Order?
 9.  Does FantasiaWear have printed catalogs?
10. I live outside the U.S....How do I convert from Metric to American measurements?
11. I asked for Next Day Air shipping when I ordered two days ago
         and I still haven't received my order...What's up with that?
12. How do I convert from Men's shoe sizes to Women's shoe sizes?
13. I returned an item to you last week...Where's my refund?
14. I live outside of United States...When will my order arrive?
15. I live outside of the U.S...What about Customs fees, tariffs or taxes on my order?
16. If my wife/girlfriend doesn't like it, can I return it?
17. Chemise? Crop Top? Charmeuse? Bustier? Brazil bottom? Demi-Cup? Huh???
         Do you have a lingerie dictionary?
18. How can I get in contact with FantasiaWear if I have any questions?
19. My shopping cart order did not go through...what's wrong?
20. How do make sure I get a refund to my credit card if I cancel my order?
21. Can I ship a FantasiaWear gift to a different address than mine?
22. How will I recognize the FantasiaWear/SAM charge on my monthly credit card billing statement?

 1.  Can I pay for my order using my credit card if I live outside of the United States?

We do NOT accept credit cards for International orders UNLESS you are able to supply us with the name of the bank that issued your credit card and the bank's phone number.  We will then call your bank to verify the card number matches your name and address...this is for your protection.
Or if you prefer, you are welcome to send a money order or bank cashier's check in US $.

On international orders, we do not ship to Second Parties.   For customers outside of the U.S., we will only ship to the person ordering the merchandise...not to another person at another address.

 2.  How can I buy my FantasiaWear if I don't have a credit card?

We welcome Money Orders and Bank Cashier's Checks as well as all major credit cards.  All banks and most grocery stores and drug stores are able to give you a piece of paper called a money order equal to the amount of cash or currency you give them.  You can not pay for a money order with a check, only cash money.  You then make the money order payable to FantasiaWear, Inc. and mail it to us along with a description of what you want to buy with your money order.

 3.  Do you send orders C.O.D.?

No, we do not send any orders that have not been paid for in advance.  We will not send your order to you C.O.D.

 4.  How can I tell what size will fit me best?

You are welcome to take advantage of our size chart.  The chart reflects the average measurements and size conversions of most of the factories we work with.  The chart is not exact and absolute for every item of clothing we sell, but it will give you a good approximation.
You are also welcome to take advantage of our shoe size chart.

 5.  Can I return my FantasiaWear for a larger size?

        All items are inspected before being shipped.  If you are not happy with your order, simply return the item(s) within ten (10) days for a refund.   It may take up to 3 weeks from the day we receive the returned item(s) for a refund check to be issued.  There is a 20% restocking fee applied to all returns unless the mistake was our fault.  There is no restocking fee if you are returning an item for a different size or color.   Shipping fees for returns and exchanges are the responsibility of the customer, unless it was our error.  You will also be charged for the shipping charges back to you, unless item(s) are being returned because of an error made by FantasiaWear.  Due to State and Federal Regulations, we cannot accept returns on intimate apparel (such as Panties, Thongs, Teddies, One Piece Swimsuits, Bikini Bottoms, Babydolls with Matching Panty, etc.), so double check that you have the item #, description, size and color written correctly before you place your order.  Other items like dresses, shoes, boots, robes, chemises, etc. can only be returned if unworn, have original tags and are in original packaging.  Please call us (800-850-3268) for a Return Authorization Number.  Packages returned to FantasiaWear, Inc. without a visible Return Authorization Number (R.A.#) may be refused.

 6.  I liked the item, but it didn't seem to look good on me...What are my options?

        If you are not happy with your order, simply return the item(s) within ten (10) days for a refund.   It may take up to 3 weeks from the day we receive the returned item(s) for a refund check to be issued.  There is a 20% restocking fee applied to all returns unless the mistake was our fault.  There is no restocking fee if you are returning an item for a different size or color.   Shipping fees for returns and exchanges are the responsibility of the customer.  You will also be charged for the shipping charges back to you.  Due to State and Federal Regulations, we cannot accept returns on intimate apparel (such as Panties, Thongs, Teddies, One Piece Swimsuits, Bikini Bottoms, Babydolls with Matching Panty, etc.), so double check that you have the item #, description, size and color written correctly before you place your order.  Other items like dresses, shoes, boots, robes, chemises, etc. can only be returned if unworn, have original tags and are in original packaging.  Please call us (800-850-3268) for a Return Authorization Number.  Packages returned to FantasiaWear, Inc. without a visible Return Authorization Number (R.A.#) may be refused.

 7.  I live in the United States...When will my order arrive?

As stated at the web site and on your e-mail receipt, we thank our customers for giving us 1 to 9 BUSINESS days to process their orders (PLUS the delivery time of the carrier that our customer chooses)...Time of arrival could possibly be longer if we experience backorders.

 8.  How do I pay by Money Order?

We welcome Money Orders and Bank Cashier's Checks as well as all major credit cards.  All banks and most grocery stores and drug stores are able to give you a piece of paper called a money order equal to the amount of cash or currency you give them.  You can not pay for a money order with a check, only cash money.  You then make the money order payable to FantasiaWear, Inc. and mail it to us along with a description of what you want to buy with your money order.

 9.  Does FantasiaWear have printed catalogs?

No, we no longer offer printed catalogs.  But, good news, you have already found our extensive online catalog,  New items are being added weekly and other items are being discontinued, so our online catalog is now a better way for us to serve you.

10. I live outside the U.S....How do I convert from Metric to American measurements?

You are welcome to take advantage of our size chart.  The chart reflects the average measurements and size conversions of most of the factories we work with.  The chart is not exact and absolute for every item of clothing we sell, but it will give you a good approximation.
You are also welcome to take advantage of our shoe size chart.

11. I asked for Next Day Air shipping when I ordered two days ago
         and I still haven't received my order...What's up with that?

As stated at the web site and on your e-mail receipt, we thank our customers for giving us 1 to 9 BUSINESS days to process their orders (PLUS the delivery time of the carrier that our customer chooses)...Possibly longer if we experience backorders.

Example: If you chose Next Day Air (UPS or Express Mail), that does not mean you will necessarily get your package the next day.  The estimated delivery time would be 1 to 9 WORKING days (not including weekends or holidays) to process your order PLUS the estimated 1 day for delivery time of the carrier you chose.  The time of arrival could possibly be longer if an item is on backorder.

This is why we ask our customers to write a brief note in the SPECIAL INSTRUCTIONS box of their order and also email us (info@fantasiawear.com) and phone us (800-850-3268) to alert us of any deadlines, special needs or requested rush deliveries. This helps us serve you better so that we can pay special attention to your order or let you know that we will be unable to meet your deadline so that you have enough time to make other arrangements...or you can let us know that you still want the item even though we cannot deliver it on the date you requested.

12. How do I convert from Men's shoe sizes to Women's shoe sizes?

You are welcome to take advantage of our shoe size chart.  The chart reflects the average foot measurements and size conversions of most of the factories we work with.  The chart is not exact and absolute for every shoe and boot we sell, but it will give you a good approximation.

13. I returned an item to you last week...Where's my refund?

        All items are inspected before being shipped.  If you are not happy with your order, simply return the item(s) within ten (10) days for a refund.   It may take up to 3 weeks from the day we receive the returned item(s) for a refund check to be issued or for a credit to show up on your credit card.  There is a 20% restocking fee applied to all returns unless the mistake was our fault.  There is no restocking fee if you are returning an item for a different size or color.   Shipping fees for returns and exchanges are the responsibility of the customer, unless it was our error.  You will also be charged for the shipping charges back to you, unless item(s) are being returned because of an error made by FantasiaWear.  Due to State and Federal Regulations, we cannot accept returns on intimate apparel (such as Panties, Thongs, Teddies, One Piece Swimsuits, Bikini Bottoms, Babydolls with Matching Panty, etc.), so double check that you have the item #, description, size and color written correctly before you place your order.  Other items like dresses, shoes, boots, robes, chemises, etc. can only be returned if unworn, have original tags and are in original packaging.  Please call us (800-850-3268) for a Return Authorization Number.  Packages returned to FantasiaWear, Inc. without a visible Return Authorization Number (R.A.#) may be refused.

14. I live outside of United States...When will my order arrive?

As stated at the web site and on your e-mail receipt, we thank our customers for giving us 1 to 9 BUSINESS days to process their orders (PLUS the delivery time of the carrier that our customer chooses)...Possibly longer if we experience backorders.  Your package could also experience some delays going through Customs.  All orders are shipped from Seattle, Washington, USA.

Example: If you chose Air Parcel Post (Air Mail), that does not mean you will necessarily get your package in a few days.  The estimated delivery time would be 1 to 9 WORKING days (not including weekends or holidays) to process your order PLUS the estimated days for delivery time of the carrier you chose.  The time of arrival could possibly be longer if an item is on backorder.  

It is difficult to be exact about arrival time because of the many variables of Air Mail Delivery, customs inspections and paperwork, paying of tariffs, duties or taxes in your country and the speed and efficiency of the delivery within your country...none of which we have control over.

On international orders, we do not ship to Second Parties.   For customers outside of the U.S., we will only ship to the person ordering the merchandise...not to another person at another address.

15. I live outside of the U.S...What about Customs fees, tariffs or taxes on my order?

Customer is responsible for paying any taxes, tariffs, etc. imposed by their country.

On international orders, we do not ship to Second Parties.   For customers outside of the U.S., we will only ship to the person ordering the merchandise...not to another person at another address.

16. If my wife/girlfriend doesn't like it, can I return it?

        All items are inspected before being shipped.  If you are not happy with your order, simply return the item(s) within ten (10) days for a refund.   It may take up to 3 weeks from the day we receive the returned item(s) for a refund check to be issued or for a credit to show up on your credit card.  There is a 20% restocking fee applied to all returns unless the mistake was our fault.  There is no restocking fee if you are returning an item for a different size or color.   Shipping fees for returns and exchanges are the responsibility of the customer, unless it was our error.  You will also be charged for the shipping charges back to you, unless item(s) are being returned because of an error made by FantasiaWear.  Due to State and Federal Regulations, we cannot accept returns on intimate apparel (such as Panties, Thongs, Teddies, One Piece Swimsuits, Bikini Bottoms, Babydolls with Matching Panty, etc.), so double check that you have the item #, description, size and color written correctly before you place your order.  Other items like dresses, shoes, boots, robes, chemises, etc. can only be returned if unworn, have original tags and are in original packaging.  Please call us (800-850-3268) for a Return Authorization Number.  Packages returned to FantasiaWear, Inc. without a visible Return Authorization Number (R.A.#) may be refused.

17. Chemise? Crop Top? Charmeuse? Bustier? Brazil bottom? Demi-Cup? Huh???
         Do you have a lingerie dictionary?

Of course we do!  What self-respecting lingerie web site wouldn't give you a handy glossary of fashion terms...A to Z. 

18. How can I get in contact with FantasiaWear if I have any questions?

You are welcome to contact us with any questions or comments...
800-850-3268 Order Hotline
253-927-7766 Voice
253-517-8834 FAX
info@fantasiawear.com

FantasiaWear, Inc.
P.O. Box 98704
Seattle, WA  98198-0704
USA

19. My shopping cart order did not go through...what's wrong?

Most of the time your order was rejected for one or more of the following reasons...
   -You were over the credit limit of your credit card.
   -You left a required information box empty.
   -The card number you entered was invalid or expired.
   -The expiration date did not match the credit card number.
   -The billing address did not match the credit card number.
   -Your name did not match the name on the credit card.

Or possibly our server or credit card processor could be temporarily unavailable or down.

20. How do make sure I get a refund to my credit card if I cancel my order?

Most of the time your credit card is NOT charged until your order is ready to ship, unless possibly if it is a special order item not usually in stock in our warehouse.  So, usually, if you haven't yet received the item, your credit card was probably was not charged.  If your order was already shipped when you canceled, you may only be responsible for a 15% restocking fee as well as the shipping costs.

21. Can I ship a FantasiaWear gift to a different address than mine?

On international orders, we do not ship to Second Parties.   For customers outside of the United States, we will only ship to the person ordering the merchandise (the name on the credit card)...not to another person at another address.

For U.S. customers shipping inside the U.S., we are happy to send an item or gift to a second party at a different address within the United States after we verify your identity with your credit card company.  There is an additional $3 handling fee for this service.

22. How will I recognize the charge on my monthly credit card billing statement?

Your monthly credit card billing statement
will show your transaction charge under the name of
SAM AS INC

Order using our Secure Online Shopping Cart or
Phone Toll Free  800-850-3268  or  Call 253-927-7766
You can email your order to order@FantasiaWear.com 
or FAX your order to 253-517-8834

Our thanks to 4anything.com for voting us
the Editor's Choice Award for Lingerie and Women's Apparel.

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Please E-mail your questions or comments about this lingerie site to webmaster@fantasiawear.com
© S.A.M. Lingerie 1997, 1998, 1999, 2000, 2001, 2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009

The S.A.M. Inc, PO Box 98842, Seattle, WA 98198-0842  USA
Toll free phone  (800) SAM-1221  or  (800) 726-1221
E-mail  info@sam-fw.com